Frequently Asked Questions

(1) Switch plates - How are they made?
Each switchplate is handmade using the decoupage technique. This technique involves high quality images printed on high quality paper and permanently sealed to the switchplate.  Then, several layers of professional protectants are applied to the switchplate to give it a beautiful, lasting finish. They simply wipe clean! Screws: Each plate comes with set of screws in white, ivory or brown color. Please specify your color preference at the checkout.

(2)  Can I wash the switchplates?
Yes, certainly.  Simply wipe clean your switchplate using a lightly damp washcloth.  Avoid the use of windex and other commercial cleaning products as they may possibly dull the finish of your plate.

(3)  How do I know if the switchplates will fit my light switch?
All light switches are basically standardized and our plates should work fine in your home.  

(4)  Switch plate Color - I'm trying to match to my existing paint color - can you match to paint colors?
Yes.  No problem.  Please just either provide us with either a paint chip or the color name (from Duron, Benjamin Moore, Sherwin Williams, etc.), and we'll create a beautiful custom plate to match your room.

(5) When will my order arrive?
Orders typically ship within 1 to 2 weeks of the order date. Special orders with unusual plate combinations can take up to 4 weeks. Please don't hesitate to reach us if you'd like the status of your order.

(6)  Switchplate Return Policy - What is your return policy?
If you are dissatisfied with your Switchplates for any reason, we have a 100% satisfaction guarantee. Please just send your order back to us within 30 days, and we will be happy to exchange it or provide you with a refund. No problem. Please note that  all opened, damaged and used items are subject to 30% restock fee. Any return shipping fees are to be incurred by the customer.  Important: The return policy does not apply to customer's custom design orders and shipping fees.  We will be glad to exchange your wall plates if you ordered wrong size or configuration. 

(7)  Switchplate Size Search - How do I search for a particular size (double, triple, double outlet, combination rocker, six gang toggle, etc.)?
For a list of our size options, please click here.

(8)  What sort of payments options do you have? 

We are pleased to be able to offer our customers a variety of payment options through Paypal, Paypal account is not required.